Dear Haji!
This post is for Haji and for him only so if you're not Haji and you're happening to read this STOP RIGHT NOW!!
Skygift (Iran air's frequent flier program) is one of the only offices that I know that actually does respond to both telephones and emails! Although practically they are good for nothing! If you call them and ask them to send your card they will do so right away inshallah.
Here's their phone number: 44 67 23 67
44 67 23 67
Why did I say all this here?!! Because as you said nobody really reads what the other ones are saying and they're just saying something else, so, khahi nashavi rosva hamrange jamaat sho!!
